Created an identification process that will allow a user to register with or without a Member ID/Person ID
Improved messaging throughout the process to be helpful and clear to the user
Security
Improved security by allowing only one Lion Account ID for each user
Updated the User Profile to clearly indicate the Lion Account ID
Improved password security to assist the user in knowing the strength of their password as they enter it
Customer Support
Improved access to customer service by providing a link to a form on each page
Created a proactive customer assistance experience so that a user will be provided a customer support form for the following situations:
Cannot be identified with a record in our system
User attempted to register but is less than 13 years old
User did not have an email or mobile number on file
User required general assistance with registration/login
Responsive Designs
Created responsive designs for tablet and phones
Improved the Report Form to clearly indicate if the user is Saving a Draft vs. Reporting the Activity
Bug fixes
Fixed an issue with the export feature to show Total Volunteers
Fixed an issue so that the Discover feature shows the correct amount of officers using the club filter
MyLion Release – February 18, 2021
What's new
Web updates:
Updated the Metrics page to include all Activity Levels: Club Activities, District Activities and Multiple District Activities
Updated the report feature alert messages regarding the caps for club level activities for the following metrics:
People Served = 3,000
Volunteer Hours = 1,200
Funds Donated = $200,000
Funds Raised = $250,000
Mobile updates (iOS, Android):
Updated the report feature alert messages regarding the caps for club level activities for the following metrics:
People Served = 3,000
Volunteer Hours = 1,200
Funds Donated = $200,000
Funds Raised = $250,000
Bug fixes
Web updates:
Fixed an issue with the pagination on the Metrics page
Fixed an issue so that Club Administrators who are non-members can now use the Messages feature
Moile updates:
iOS and Android
Fixed an issue so that Innovative Badge will now unlock
Fixed an issue so that the Follow buttons are consistent when moving between tabs
Android only
Fixed an issue so that the “Who can see this?” option is defaulted to Everyone
Fixed an issue so that the Report button does not display on activities that were already reported
Fixed an issue so that the title bars for Future Activities and Past Activities remain consistent in the activities list
iOS only
Fixed an issue so that the image upload for activities allows the use of the camera
Fixed an issue so that the image upload for activities allows screenshots
MyLion release on January 21, 2021
What's new
Web experience
Updated the Invite emails to include the Location, Date and Time
Bug fixes
Web experience
Fixed an issue so that users with memberships in more than one club will be able to see their secondary club via the Member Portal
MyLion release on August 27, 2020
What's new
Updated Metrics
Added new "Export" feature including:
Club, District and Multiple District Activity Details Reports
District, Multiple District, Constitutional Area and All LCI Summary Reports
Added "Funds Raised" to the Metrics Page
Bug fixes
Fixed a mobile issue regarding the overlay of large numbers on the metrics section of the club profile
Fixed a mobile issue regarding the signature activity checkbox is now editable.
MyLion release on August 7, 2020
What's new
Updates to the web experience:
Multiple Currencies update
Enhanced the “Report” forms for “Funds Donated” and “Funds Raised” to allow the user to select a local currency
The system will automatically convert the value to USD and display the conversion
Threshold values will alert the user if a USD value seems high:
Funds Donated threshold = $12,000
Funds Raised threshold = $10,000
Clarified the “People Served” 3,000 cap message to reflect reference to club activities
Updated the system to provide a warning message if the browser detected is Internet Explorer
Updates to the mobile experience
Enhanced the Funds Donated and Funds Raised metrics to be consistent with the Web
Bug fixes
Fixed an issue in “User Profile” where labels were missing
MyLion release on June 22, 2020
What's new
Member Portal
Created an automated tour to be available to users upon first entry into the new Member Portal
Created a link called ‘Take the Tour’ to allow re-entry into the tour
Created a new responsive landing page named Member Portal for users to easily manage the following features:
Newsfeed
Post pictures and captions to share with others who follow you
View posts of others who you follow
View your followers and who’s following you
Build Your Newsfeed (Discover)
Expand this tab to search for clubs, users and activities
Follow clubs, users and activities
View a club’s profile page
Enhanced the filters for each section to refine search results
Allow users to search and filter by Club Specialty
Announcements
Displays system alerts
Service Metrics
View aggregated metrics for Club, District or Multiple District based on the user’s title
Select ‘See All’ to access the MyLion Metrics page for additional details
Upcoming Club Activities
View up to 5 upcoming club activities
Select ‘See All’ to access the MyLion Activities page for additional details
Resources
Provides links for support:
Technical Support in Knowledgebase
Direct link into product FAQs and ‘How To…’ documents
Digital products webpage
View product release notes
Access product training resources
View Roadmaps
Direct link to the MyLion Facebook Forum
Direct link to the service reporting webpage
Direct link to the Member Service Center
MyLion release on April 13, 2020
What's new
Updates to the web experience:
Metrics page
Improved the layout of the page to better reflect the search option for clubs
Improved “Search” criteria for clubs and added Club ID and Club Type (i.e. Lions Club or Leo Club) to the results
Search will now allow search by Club Name, Club ID and Club Specialty
Updated total metrics to include aggregate numbers for all activity types: Service Activities, Fundraisers, Donations and Meetings
Updated the “Details” section to allow a sort based on activity types
Activities page
Updated the “Activities” page to streamline the capabilities of finding/creating/editing activities
Improved filter section:
Added a filter for Activity Level
Added a filter for Activity Type
Updated filter names to more accurately depict search results
Removed the “Manage Signature Activities” and improved the “Signature Activity” selection for each activity
Improved labeling throughout the page
Improved “Search” criteria to better locate activities based on activity name and activity location
Plan Future Activity - Invite People page
Improved “Search” criteria for clubs and added Club ID to the results
Improved “Search” criteria for individuals to ensure more accurate results
MyLion release on March 2, 2020
What's new
Updated mobile experience newsfeed
A user who follows a club will see posts created by any member of the followed club
Web experience updates
Updated featured photo functionality
A user will be able to replace the defaulted image for an activity using the new report form and the default image no longer appears as part of the photo list
A user will be able to enter the name of the organization or individual who received a donation
Added the message ‘Number of People Served reflects a 3,000 cap per service activity’ in all areas that show “People Served”; update to mobile experience to follow
Web and mobile experience updates
Added “Donation” as an activity type; update to Android experience to follow
Updated the system to include missing Hindi translations
Allow Guiding Lions to access the clubs they are sponsoring to assist with reporting service
Bug fixes
Mobile experience updates
Resolved the issue for iOS where users were unable to save a profile photo
Web experience updates
Resolved the issue regarding photos disappearing when changing the activity type
Resolved the issue for non-member District/Multiple District Admins views on the “My Activities” & “Metrics” pages
Resolved the issue where users were shown a Dev Mode error if they were timed-out of a MyLCI session
Resolved the issue where users were being continuously redirected upon login and could not gain access to MyLion, Insights and Learn
MyLion release on January 27, 2020
What's new
Updated “report a service activity” form
Updated reporting flows so user consistently lands in the “Report Past Activity” page when reporting activities
Configured the new form to hide/show fields to minimize what the user sees and limit to only necessary fields
Added the ability to upload multiple photos for an activity
Created new preview page
Streamlined metrics to clearly depict required vs optional fields based on activity type selected
Added “Organization” field to capture the organization that received donated funds of an activity
Removed the need to enter time and locations to an activity being reported
Updated “Signature Activity” to a checkbox
Display the name of the person who created the activity
Allow user to move between the old and new forms
Added “Funds Donated” metric to the Home page, removed “People Served per Member” metrics from the “Home” and “Metrics” pages
Updated the 'Who can see this?' field to Everyone, Club, District and Multiple District as options
Multiple District Administrators can now report District level activities
Updated deletion rules of reported activities
Activity must have an end date within the current fiscal year
Activity that ended in the immediate prior fiscal year only if deletion occurs within the 1st 15 days of the current fiscal year
Reporting officers can delete an activity that anyone created
Creators & Co-organizers can delete an activity to which they are assigned
Updated editing rules for reported activities
Activity must have an end within the current fiscal year.
Activity that ended in the immediate prior fiscal year only if editing occurs within the 1st 15 days of the current fiscal year
Reporting officers can edit an activity that anyone created
Creators & Co-organizers can edit an activity to which they are assigned
Bug fixes
Resolved issue with the invite emails not being received by the invitees
Corrected the metric Trees Planted / Cared for to show on the Celebrate and Share page
Fixed a problem where users were not able to get to the Metrics page by clicking on the metrics section on the Home page
MyLion release on October 24, 2019
Please note that the local name updates apply only to Japan, Korea, China and Taiwan.
What's new
Updated user profile (web & mobile app)
Users will be able to update their name in their local language
The local name will be displayed beneath their English/global name
Local language characters will not be accepted in the English/global name fields
Updated memberships in multiple clubs
Members will be defaulted to their primary club upon login and will have the option to change it in certain areas of the application. (web)
Areas include: “Home” page, “Metrics” page, “Activities” page
When searching users in the mobile app, the primary membership will show under the person’s photo. (mobile app)
When viewing the club roster, the person with memberships in 2 clubs will show in both club rosters. (mobile app)
Navigation Changes (web)
In the top left corner of MyLion or Insights, users will now be able to click on the app navigation and see the Lions applications to which they have access
New labels have been applied for ‘Report Past Activity’ and ‘Plan Future Activity’ so that it is more clear to the user which one to select
Updates to user profile and messages features in Lion Account (web)
The User Profile and Messages features will now be available from the Lion Account digital ecosystem page
Bug fixes
The time picker on the web version was updated to allow the user the option to simply type in the time.
The copy activity functionality in the iOS mobile app was fixed
The club profile in the iOS mobile app was fixed
The club metrics drill down for past years in the iOS mobile app was fixed
The label for the activity description so it shows during edit mode in the iOS mobile app was fixed
U.S. Member Service Center
1-630-203-3830
1-630-468-6900 (Technical Support)
Hours: 8:00 AM - 4:30 PM (CST)
India Regional Office
91-22-61217900
Hours: 9:00 AM - 5:30 PM (IST)
Japan Regional Office
+81-3-4589-5012 (Japanese)
+81-3-6811-7145 (English)
Hours: 9:00 AM-5:00 PM (JST)